Allow buyers to generate an invoice/receipt for their purchase.
Note: This feature can be turned on or off at any time and must be enabled for buyers to be able to generate an invoice for your event. The option will only show on the account of the purchaser and will not show if the order is free.
To Enable Invoices:
1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.
2. From your 'Event Manager', select the 'Payments & Fees' option from the menu down the left side of your page. From the additional options that appear select 'Taxes & Invoices'.
3. From the Taxes & Invoices' page, scroll to the 'Invoices' section. Toggle that option On.
Note: Changes can be made at any time. This will update any already generated invoices should the buyer choose to download their invoice again. If turned off, the option to generate an invoice or re-download an already generated invoice will not be available to buyers.
Tip: If buyers do not need to enter their own information onto their invoice (i.e. address, tax number, etc.) check the box to Automatically send tax invoices with every purchase. If this box is not checked, buyers will be able to request an invoice for their order from their My Tickets page and enter their information.
Warning: Universe acts only as the registration platform on behalf of any event organizer using this feature, and is not the seller of the goods or services that an invoice relates to.
5. Save your changes.
If you have any questions, please contact us.