For at-the-door check-in, we recommend pre-loading your attendees through Ticket Manager before your event begins. By pre-loading your guest list all of your attendee data will be up-to-date and populated within the app ensuring a quick and easy check-in process.
2. Open the app and log-in to your Universe account.
3. Navigate to the 'Guests' tab and select the 'Filter' option from the upper left-hand corner of the app.
4. From the list, select the appropriate event listing for which you are checking in guests. Make sure all other events are deselected. Then tap 'Next.'
5. From the list, select all of the appropriate ticket types. Then tap 'Done.'
6.Your attendees will automatically load and populate within the 'Guests' tab. You also can reload or resync your attendees by pulling down from the top of the screen. You will see a header appear that reads 'Attendees Synchronized.'
Note: For events with a lot of attendees it might take a couple of minutes for the guest list to fully populate.
If you have any questions, feel free to contact us.