If you are hosting an event in Europe and tickets are being paid for in euros, you can accept payment through the widely-used SEPA Direct Debit process. SEPA Direct Debit is a popular payments method in the Eurozone, but introduces longer delays for payments and refunds.
SEPA Direct Debit is an asynchronous payment method, meaning the transaction does not go through at the same time that a buyer confirms it. There is normally a delay between 2-5 business days from the time a buyer confirms payment to the time that it is actually settled. For this reason, we disallow SEPA payments within 7 days of an event’s start-date. When a payment fails before the event date, we will cancel the ticket and send an email to the buyer notifying them of the failure. If the event is still within 7 days they can register again with SEPA, or with another payment method. If the payment fails after the event date, as the event host, you will have to arrange for alternate payment outside of universe and a negative charge will apply to your event balance.
Furthermore, SEPA Direct Debit provides a dispute process for bank account holders to dispute payments. For a period of 8 weeks after the account was debited, an account holder can dispute a payment and request a “No-questions-asked” chargeback through their bank. Any chargeback within the 8 week period are final and automatically honoured. Unlike credit card disputes, there is no appeal process. Beyond this period, and for up to 13 months, a customer may only request a chargeback from their bank if they consider the debit had not been authorized. In this event, we provide the customer’s bank with the mandate that the customer approved. This does not guarantee the chargeback can be canceled. For these reasons, you should think carefully about the decision to accept SEPA.
Please also note that our payment processing provider charges a €7.50 charge for failed SEPA transactions. Find out more about what happens if a SEPA payment fails here.
If you’d like to accept SEPA for your account, check out the instructions here.