Refunds and cancellations can be issued at any time before your event. If you are issuing refunds to cancel your event, each order must be cancelled individually. To issue a refund for an order after the event has ended, please contact us. Partial refunds are not possible at this time.
Note: For further information on setting a refund policy.
If you have purchased tickets to an event and are looking to request a refund, click here.
To Cancel An Order / Issue A Refund For Your Event:
1. Log-in to your Universe account, go to your My Events page, and select the event you would like to manage.
2. From your event's 'Manage' page, select the 'Orders & Attendees' option from the menu down the left side of your screen.
3. From the 'Orders' tab, locate the order you would like to cancel/refund and select the drop down menu beside the order, and choose the option 'Refund & Cancel Order'.
4. A popup will appear for you to confirm you would like to issue a full refund and cancel all tickets in the order. Click 'Ok'.
Note: Once an order has been cancelled, this action cannot be undone.
Once cancelled, the buyer will receive a cancellation confirmation email and the refund will take a few days to appear on their bank account.
If you have any questions, please contact us.